When registering with us, you accept our terms and conditions of enrollment.

A course is defined as the whole period of booking (and may include a combination of different types, e.g., ESOL, General English, IELTS, etc.).

We require a deposit of GBP 250 to reserve a place on a course. The balance of fees is then due 21 days before the start of the course. If a student books a course less than 21 days before the start date, total fees are payable immediately. We require full fees for visa students before processing and confirming an application.

Online Applications

Once we have received your order requesting to enroll in a course, we will typically confirm the booking within 24 hours of receipt of your order (within our office hours, Monday to Friday, UK time), provided we have received payment as requested and subject to availability. We strongly advise you to wait for our confirmation of a successful booking before making travel arrangements.

Insurance

An insurance policy must cover you throughout your stay with us. This insurance should cover cancellation and curtailment, course fees, medical expenses, personal belongings, money, personal liability, and personal injury. We are not responsible for any problems arising from the student's lack of appropriate insurance.

Cancellation and Refund Policy

Terms given for cancellation periods are based on the school's regular working hours, Monday to Friday. If a cancellation request is received outside our regular office hours, the notice period will be counted from the next working day. We will endeavor to pay any refunds as quickly as possible. In any case, we will refund within 90 days of receiving the full bank account details. Refunds are generally made via the original method of payment.

Cancellation Before Arrival

We must receive cancellation in writing by post or email at least 14 days before the start of the course. If 14 days or more notice is given, any tuition fees paid will be refunded, less the deposit of £250. Refunds will be made using the same method as the payment. If less than 14 days' notice is given, any tuition fees paid will be refunded, less the deposit of £250- and one week's tuition fees.

Cancellation After Arrival and after the start of the course

Acceptance of an enrollment is made on the understanding that the student will remain for the duration of the course booked for the hours of study booked. Tuition, registration, and insurance fees are non-refundable once you have started the course. Group-course tuition fees for cancelled weeks cannot be converted to equivalent 1:1 lessons. Course duration cannot be extended by reducing the number of hours per week studied. Tuition and registration fees are non-transferable.

For bookings made at a distance (e.g., via our Website, by telephone, by email), you have the right to cancel with a full refund of monies paid, without giving a reason, within 14 days (the "Cancellation Period") of our confirmation. We must receive your cancellation in writing by post or email within the Cancellation Period.

Tuition, registration, and insurance fees are non-refundable in the case of late- or non-arrival for the course. If you miss a lesson, regardless of the reason, we cannot give a refund or allow you to take the lesson at another time.

Homestay Cancellation

If fewer than 7 days notice of cancellation of a homestay booking is given, a compensation fee of 100% of the weekly homestay rate will be charged and must be paid to the homestay.

Residences and Student Houses

A minimum of 4 weeks' written notice must be given to cancel or curtail a booking in the residence. Refunds will only be made for full calendar weeks.

Visas

If fees have been paid prior to a visa application that is then refused, those fees will be refunded, less any irrecoverable expenses (e.g., host family compensation, courier letter fees, exam fees). We will need to see a copy of the visa refusal letter to provide any refund. Refunds will be processed within 28 days of receiving full bank account details. You must ensure that you have the correct visa type and appropriate leave to remain in the UK. If you do not have appropriate leave to remain, we will terminate your course immediately. In this case, tuition and registration fees are non-refundable.

Liability and Force Majeure

Fig College is not liable for:

• Loss of tuition or other related services due to factors outside our control (e.g., war, riots, terrorist activity, industrial disputes, natural disasters, pandemics, travel disruptions).

• Loss of students' property.

Conduct & Behaviour

We reserve the right to refuse enrollment or, in the case of unsatisfactory attendance, work, or conduct, to dismiss you from a course without a refund. If you cause damage in the school, in accommodation, or at a social activity organized by the school, you are responsible for paying all repair costs.

Upon course completion, you will receive a certificate of attendance if you have met 80% or more attendance requirements.

Promotional Materials

We may take photographs or videos for use in our promotional materials. We will ask for your consent in writing at the time of use of such images.

Applicants with Disabilities or Special Educational Needs

If you have any physical disability or special educational needs, we request that you advise us prior to booking a course so that we can assess suitability and any additional support.

Students Aged Under 18

Students under 18 must have their parent(s)/guardian(s) sign the Application Form and a Parental Agreement form. Additional rules apply for students aged 16-17 attending adult courses.

Homestay Accommodation

• We act as an agent introducing students to hosts.

• Homestay is arranged only for students enrolled in our courses.

• Single-room, half-board accommodation is mandatory for unaccompanied students under 18.

• Hosts will ensure responsible adult supervision overnight.

Residence and Student House Accommodation

• Students must be 18 or over on the day of Arrival.

• Twin rooms are only available for two people traveling together.

• Accommodation is charged in full-week units.

• Full payment is required at the time of booking.

 

 

Website and e-platform User Terms

Fig College owns and operates the Fig College website ("the Website") and other e-platforms. By using them, you agree to the following terms:

• You may not copy, reproduce, modify, distribute, or transmit content without permission.

• You must not use the Website for illegal or fraudulent purposes.

• We are not responsible for content posted by third parties.
   

Privacy Policy

Fig College is committed to protecting your privacy. We collect only necessary personal information (e.g., name, address, phone number, email) to provide services.

If you wish to have your details removed from our database, please contact us at info@figcollege.co.uk.
 

Security

We implement security measures to protect your information. However, you should maintain the secrecy of your login credentials.

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Cookies

We may collect data via cookies to improve user experience.

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